A simple monthly routine for your Google reviews
Twenty minutes, once a month, keeps your listing healthy. A checklist covering replies, your stands, your listing details and what your customers are telling you.
Tag: Staff and training
When reviews mention your staff by name
Reviews that name a staff member are some of the most persuasive you can get, and some of the trickiest to handle. How to reply, share them internally, and protect your team when a review turns personal.
How to tell if your review stand is actually working
You put a stand on the counter three months ago. Is it doing anything? Simple ways to measure it using your review count, your Business Profile and one honest conversation with staff.
The real reason nobody on your team asks for reviews
It is almost never laziness. It is that asking feels like begging, nobody told them why it matters, and there is no moment in the service where it belongs.