Returns & refunds

Help with your order

Email sales@madexify.com with your order number and a description of the issue. Include a photo where useful. Contact us before returning an item so we can provide the correct return instructions.

Faulty, damaged or incorrect items

Your rights under Australian Consumer Law apply. If a product has a major failure, you may choose a refund or replacement. For a minor problem, we may first provide a repair or another appropriate remedy. Nothing in this policy excludes your statutory rights.

If an NFC link is incorrect or an item does not respond, contact us so we can check the configuration and phone compatibility. Troubleshooting does not replace or limit any remedy you are entitled to.

Change of mind

Please contact us as soon as possible if you need to cancel or change an order. Because items are configured for your business, change-of-mind returns are not offered once configuration has started. This does not affect your rights for faulty goods, incorrect goods or a failure to meet consumer guarantees.

Return costs and refunds

Where a product has a confirmed fault covered by consumer guarantees, we cover reasonable return costs. Approved refunds are issued to the original payment method; processing time depends on your payment provider.